On Friday 30th August, our car broke down at Corley Services. I called the RAC, whereupon I was told that I would have to pay an admin charge of £25 because my vehicle had changed. I questioned this as I am sure I had already informed the RAC of changing vehicle over a year ago. Further to that, my address had not been updated since I moved - again, something I believe that I have informed the RAC of.
Having paid the £25 admin charge to get the service I have spent a couple of years paying for (and not using until now), I was told that the car would have to be towed. As we would get 10 miles free, the cost to our final destination would cost £109. I had no idea there would be a cost involved to take our car home.
So, I had to pay that too. An hour later, another driver turns up and assesses the vehicle again. We are puzzled by this. Then the driver takes my wife and daughter to the destination. Another hour passes, and the towing van arrives, and the car is finally towed home.
So I ended up paying out £134 to get my car home.
Why would I have to pay these costs when I signed up for full recovery?
Exploited in moment of need. Unimpressed.
Will be cancelling membership asap.
Having paid the £25 admin charge to get the service I have spent a couple of years paying for (and not using until now), I was told that the car would have to be towed. As we would get 10 miles free, the cost to our final destination would cost £109. I had no idea there would be a cost involved to take our car home.
So, I had to pay that too. An hour later, another driver turns up and assesses the vehicle again. We are puzzled by this. Then the driver takes my wife and daughter to the destination. Another hour passes, and the towing van arrives, and the car is finally towed home.
So I ended up paying out £134 to get my car home.
Why would I have to pay these costs when I signed up for full recovery?
Exploited in moment of need. Unimpressed.
Will be cancelling membership asap.