Sunday my partners bike broke down on a 4 hr ride out, si call the RAC at around 4pm ish, was somebody would be with us in 90 mins, I requested that it needed a recovery not a guy to look at it, so 90 mins was just about past and they phoned me to let me.know that he be another 1hr, he turned up said it needed to be recovered. Wow I said that 2 and half hours ago, so he arranged the recovery and then dissapeared. So by 8.30 I had heard nothing so called the RAC back, they replied back out commercial team will call you in about 10mins. Another hr goes by and they call me, to say that the bike wouldn't be recovered today and it would be tomorrow morning , at that point my temper was rising, I told them it wasn't acceoatable they offered and hotel for the night and told to take the bike there, but how could I it's broken down, well we can give you a hire car but as it's Sunday you need to collect from the airport, really that's 50 miles plus away. Or leave the bike where it is till the morning, really so is the RAC going to take responsibility if it gets stolen nope sir we cannot take resposibility, so after some choice words and some further insistance they managed to come back to me with a part recovery, but it would be a further 3.5hrs and it would be taken to the recovery services holding compound till the next day, so as i have onward travel i said yep thats ok, get me a taxi for my partner and i sent her home at the cost of 180 and j can only claim 150 pathetic you couldn't recover us and yet I have to be out of pocket mmmmmmm. So i waited 12.30am some 8 to 9 hrs later the guy comes picks up.the bike. I then have to ride back on my bike 2.5hrs in some nitnso great roads in the black of night. Now RAC you was.putting me in danger if you recovered the vehicle before 9pm it would have been light enough to have a safer journey for part.of the way at least . so 3.30am j get home.
Next day i called to see where the bike was, it will be with you today. So many calls made that day some it most of the time was. Just fobbed off at 5pm I call again where is the bike, well the recovery company is having issues it will come back to.you tomorrow morning guarenteed, Well RAC if it isn't I will report it and you to the police, when you recover a vehicle it hasn't been recovered until it has been returned to the owner or the specified destination, so today i didn't call them nor did they me, in fact since the start j have made 99 percent of all the calls and there has been some. So 1pm rolls by i didn't call the rac because i knew i would be robbed off and i knew I would need to get in a car drive to bristol and rattle some heads. Or report the bike missing/stolen. So i called the recovery, where is the bike it should have been here this morning, yeah well we don't have any staff that deal with motorcycles in but I promise you it will be with you today. So 7pm the bike arrives at last 48hrs after initial call.
Now me RaC what if my partner was on her own, what if it was in the main road or motorway, you would have kept her there for 8hrs plus, why is it me making alll the calls why don't you let people know what the hell is going on, i know because you don't know yourselfs, if you didn't know customer care is paramount its the backbone of any company its what gives you reputstiin, your is a bad one, i am still waiting in cutimer care to call me back i need to claim the taxi fee back. It's not easy to ask some.to.pay a taxi eh. Not everyone has this kinda a cash . i can see me this being an hassle we'll.it wont i will take it to county court have notice served on you RAC to get it back. And all the other expenses incurred getting you there. So if I was you I would go.and give your head a shake listen to your customers and phone em back
Next day i called to see where the bike was, it will be with you today. So many calls made that day some it most of the time was. Just fobbed off at 5pm I call again where is the bike, well the recovery company is having issues it will come back to.you tomorrow morning guarenteed, Well RAC if it isn't I will report it and you to the police, when you recover a vehicle it hasn't been recovered until it has been returned to the owner or the specified destination, so today i didn't call them nor did they me, in fact since the start j have made 99 percent of all the calls and there has been some. So 1pm rolls by i didn't call the rac because i knew i would be robbed off and i knew I would need to get in a car drive to bristol and rattle some heads. Or report the bike missing/stolen. So i called the recovery, where is the bike it should have been here this morning, yeah well we don't have any staff that deal with motorcycles in but I promise you it will be with you today. So 7pm the bike arrives at last 48hrs after initial call.
Now me RaC what if my partner was on her own, what if it was in the main road or motorway, you would have kept her there for 8hrs plus, why is it me making alll the calls why don't you let people know what the hell is going on, i know because you don't know yourselfs, if you didn't know customer care is paramount its the backbone of any company its what gives you reputstiin, your is a bad one, i am still waiting in cutimer care to call me back i need to claim the taxi fee back. It's not easy to ask some.to.pay a taxi eh. Not everyone has this kinda a cash . i can see me this being an hassle we'll.it wont i will take it to county court have notice served on you RAC to get it back. And all the other expenses incurred getting you there. So if I was you I would go.and give your head a shake listen to your customers and phone em back
