The RAC has been forced to apologise to more than a million of its breakdown customers, after failing to meet the rules on insurance renewals.
Some of those customers will receive financial compensation.
The Financial Conduct Authority - which introduced new guidelines a year ago - said such behaviour was "unacceptable".
When customers receive a renewal, they should be told prominently what they paid in the previous year. They should also be encouraged to shop around.
However, when the RAC sent out breakdown policy renewal letters, they failed to do either.
http://www.bbc.co.uk/news/business-43628885
Some of those customers will receive financial compensation.
The Financial Conduct Authority - which introduced new guidelines a year ago - said such behaviour was "unacceptable".
When customers receive a renewal, they should be told prominently what they paid in the previous year. They should also be encouraged to shop around.
However, when the RAC sent out breakdown policy renewal letters, they failed to do either.
http://www.bbc.co.uk/news/business-43628885