The worst phone experience ever. Call to put an additional driver on my policy for one day. First, the automated voice goes on, and on.... and on.... (losing will to live) then asks questions (several attempts to get the right info accepted), then more irrelevant legalese, an invitation to complete a survey at the end of the call (if it ever comes) .... and, finally, 2 minutes in, a real person.
I don't want to relive the experience any more, so just saying that after providing full details of daughter (15 years clean licence) I was told it is not possible to add an additional driver, I have to cancel the policy and start an new one. That will be £520. To allow someone to use a 4wd for a morning.
No complaint against the nice real person who tried to help, but management, you really need to improve the dire automated telephone service and accommodate a simple amendment like this at a fair cost.
Bye Bye RAC. I never want to phone you again.
I don't want to relive the experience any more, so just saying that after providing full details of daughter (15 years clean licence) I was told it is not possible to add an additional driver, I have to cancel the policy and start an new one. That will be £520. To allow someone to use a 4wd for a morning.
No complaint against the nice real person who tried to help, but management, you really need to improve the dire automated telephone service and accommodate a simple amendment like this at a fair cost.
Bye Bye RAC. I never want to phone you again.