Hi,
My lease car went back last month to lex Autolease and I have just received an invoice for a replacement ignition key. £140.
Now I know categorically that both keys were with the car when it got picked up.
I took various photos of the car including both keys on the morning they picked it up.
They inspected the car and I showed the driver the various bits like spare key, locking wheel nut etc.
He said their iPad system had gone down so he had no way of recording any of the car details. Ideally I should have quickly wrote something up for him to sign but you don't always think of these things at the time.
Where do I stand here if I ring them and they don't budge?
What would you do?
Thanks
Paul
My lease car went back last month to lex Autolease and I have just received an invoice for a replacement ignition key. £140.
Now I know categorically that both keys were with the car when it got picked up.
I took various photos of the car including both keys on the morning they picked it up.
They inspected the car and I showed the driver the various bits like spare key, locking wheel nut etc.
He said their iPad system had gone down so he had no way of recording any of the car details. Ideally I should have quickly wrote something up for him to sign but you don't always think of these things at the time.
Where do I stand here if I ring them and they don't budge?
What would you do?
Thanks
Paul
