Renewal came through no problem debit card at the ready, just need to confirm no breakdown required and no need for tool cover. Simples. Not so 8 phone calls and over an hour later on the phone. Excuses for not completing
1. you have left it 5 days prior to renewal date not possible to action - incorrect as pay annually
2. you are on autorenewal - incorrect as renewal letter states "if you do not renew the policy your cover will cease"
3. After 6 previous phone calls i'm not authorised to change the policy
4. I will get back to you Tomorrow with the renewed quote - never happened
5. Policy renewed without my permission - Fraud?
Needless to say after reading other comments on the forum this is not an isolated occurance. This made renewal of the policy all the easier
when i done a search on the web and found a comparable quote. The attitude is very much i'll say what i want to the customer as i'm not accountable for my actions. 12 years with the RAC and this is how you get treated!
1. you have left it 5 days prior to renewal date not possible to action - incorrect as pay annually
2. you are on autorenewal - incorrect as renewal letter states "if you do not renew the policy your cover will cease"
3. After 6 previous phone calls i'm not authorised to change the policy
4. I will get back to you Tomorrow with the renewed quote - never happened
5. Policy renewed without my permission - Fraud?
Needless to say after reading other comments on the forum this is not an isolated occurance. This made renewal of the policy all the easier
when i done a search on the web and found a comparable quote. The attitude is very much i'll say what i want to the customer as i'm not accountable for my actions. 12 years with the RAC and this is how you get treated!
