My hire vehicle broke down around 4pm yesterday. I got through straight away and was given estimated call out upto 3 hours. I was kept informed and the patrol turned up around 7pm. Having determined that he could do nothing, recovery was arranged and he said it could be upto 1 hour as they were busy. I got 2 more updates and was told to expect recovery around 1115pm. I called back around 1100, waited around 13 minutes to get an update. Breakdown arrived after midnight. All staff were charming. Guess which far flung location I was broken down in???? 2 minutes from Sloane Square in the middle of London. The reason for breakdown was broken drive belt.
Maybe you should consider using technology that allows us to send you a picture of the cause of breakdown using our mobile phones, thereby saving me 3 hours in this case, and saving the RAC a wasted call by the patrolman, and further saving by not having to call on independent garages to help out when you are busy.
Maybe you should consider using technology that allows us to send you a picture of the cause of breakdown using our mobile phones, thereby saving me 3 hours in this case, and saving the RAC a wasted call by the patrolman, and further saving by not having to call on independent garages to help out when you are busy.
