I've just been contacted by a customer that bought a C6 from me roughly 7 months ago. I supplied him with a Warrantywise Silver warranty (12mths)the highest level of cover for the car available due to age and mileage. It cost £288.
He's had a problem with the alternator, it stopped working! The warranty booklet clearly states that alternators are covered by the Silver level warranty. The garage have removed the alternator, confirmed the fault ( pulley failure) and submit a claim to warrantywise. The claim was rejected. Warrantywise are stating that the pulley is not part of the alternator therefore is not covered. Am I wrong I thinking that the pulley is most certainly a part of the alternator? I've never seen one without a pulley in my life.
I'm most disappointed by this. Should I fight it? Am I wasting my time?
He's had a problem with the alternator, it stopped working! The warranty booklet clearly states that alternators are covered by the Silver level warranty. The garage have removed the alternator, confirmed the fault ( pulley failure) and submit a claim to warrantywise. The claim was rejected. Warrantywise are stating that the pulley is not part of the alternator therefore is not covered. Am I wrong I thinking that the pulley is most certainly a part of the alternator? I've never seen one without a pulley in my life.
I'm most disappointed by this. Should I fight it? Am I wasting my time?
