Experiencing appalling service from the RAC? Their customer service department may fob you off with excuses and try to deny you your rights. They may also try to ignore you and drag everything out as long as possible. They dont even follow their own complaints process. That was my experience in dealing with the RAC. My advice to you is, dont stand for it. If they subject you too poor service, the law is usually on your side. I persisted and got refunded over £400 using legal avenues open to many. Perhaps they would like to compensate me now for wasting so much of my time? I wont hold my breath. The so-called customer service executives are simply ignorant and could benefit from further training, especially a certain Mrs Mandy Love that I had the misfortune of dealing with. Take no nonsense from them and warn everyone you know to steer clear if you have had a bad experience with them. If enough of us speak out, they may even take notice.
Customer Service -there is a clue in the name.
Customer Service -there is a clue in the name.
