Hi, had to come and join up so that I could voice my annoyance before checking out recovery options other than the rac. I never thought I would be shopping around as I've been with the RAC for 15 years. Until now I thought they were great.
I had no idea there was an annual limit of 7 call outs as I have never used more than 2-4 in a year in all years before this. In fact I got a great discount on my monthly payments earlier this year as I hadn't used their services at all for 2 years previously. This year I've had a bit of bad luck with my car and used them 6 times. I got a letter yesterday warning me I had 1 use left and then there would be charges after that! Not happy!
I rang what I think was customer retentions and the bloke on the phone made no attempt to keep me on as a customer, just vaguely agreed that I would probably have to leave them if I wasn't happy with that limit. I explained that I was a long term customer who has paid for services for 15 years, only really using them for this last year and does that not count for anything? NO, it doesn't! Or that I hadn't used them for 2 years previous, surely there should be leeway for this sort of situation? All that money for nothing.
I'm on my own, no family around, no friends with cars and having the rac has made me feel safer over the years, but now I'm looking into other options as this is ridiculous. My car insurance company have an option for something along the lines of a recovery sevice but I will need to check details as I don't want to find hidden costs at a later date.
I'm in Northern Ireland and we are limited with choices here. Sorry for length of post but I'm fuming!. I'd appreciate any help or thoughts, thanks.
I had no idea there was an annual limit of 7 call outs as I have never used more than 2-4 in a year in all years before this. In fact I got a great discount on my monthly payments earlier this year as I hadn't used their services at all for 2 years previously. This year I've had a bit of bad luck with my car and used them 6 times. I got a letter yesterday warning me I had 1 use left and then there would be charges after that! Not happy!
I rang what I think was customer retentions and the bloke on the phone made no attempt to keep me on as a customer, just vaguely agreed that I would probably have to leave them if I wasn't happy with that limit. I explained that I was a long term customer who has paid for services for 15 years, only really using them for this last year and does that not count for anything? NO, it doesn't! Or that I hadn't used them for 2 years previous, surely there should be leeway for this sort of situation? All that money for nothing.
I'm on my own, no family around, no friends with cars and having the rac has made me feel safer over the years, but now I'm looking into other options as this is ridiculous. My car insurance company have an option for something along the lines of a recovery sevice but I will need to check details as I don't want to find hidden costs at a later date.
I'm in Northern Ireland and we are limited with choices here. Sorry for length of post but I'm fuming!. I'd appreciate any help or thoughts, thanks.