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rubbish service

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I have been trying to cancel my membership from July last year, bought a new van that comes with break down cover, sent several emails, plenty of calls always spoke to someone that ask me to leave my telephone number and someone for their "leaving" department would have confirmed, never received any call back, today i got a "thank you for renewal", rung the customer service and it is busy. I am fed up of this rubbish service I wasted and still wasting time and money trying to get this sorted

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