Hey everyone.
I'm a new member here but thought i'd join up as i want some advice and i also want to share my story to hopefully stop anyone else from being burned by the RAC
So my story.
I became a member with the RAC and took the full package for my Motorhome for UK and Europe. I paid £162.00 for my membership.
Me and my buddy tom went away in my toyota motorhome to Denmark copenhagen our first stop, We visited the beautiful city and then was heading south Germany bound to continue our travels. We sadly broke down near the town of Koge Denmark heading toward the ferry over to Germany. We lost power and had overheating and loads of smoke from the exhaust! The head gasket had blown! We called the RAC EU and after waiting from around 10.00am we finally were rescued at around 5 or 6pm after waiting all day! they towed my motorhome to the local toyota garage just as it was closing! we left that there and stayed in a local hotel. Then the next day was told our motorhome was too big for the garage, at this point then it was the weekend and was told we would not have any joy till monday!
So we made the decision to fly home at our cost and deal with the motorhome from the UK, after that ordeal we just wanted to go back!
Ok so the motorhome was then towed to another garage near by! where our fears were confirmed, Blown headgasket.
At this point i asked for the vehicle to be rapatriated. They went away and made a decision and came back with a yes but also offered to fix the blown engine at no cost to myself.
So then..... A few days later i get a call saying sorry it turns out that there is more damage than first thought to the engine (the cylinder head was blown also) and i now owe them £3000.00 if i wish to have the engine fixed as more money is needed to fix it and they spent my budget for the repair work already done and the towings already recieved. or £2500.00 to have it repatriated home. keep in mind now a few days earlier i was told that a tow home or full engine repair would be taken care of at no extra cost to me!
As you can imagine this was horrible news especially as i don't have the money! and i felt let down and that promises of no cost to me had been broken!
Now i'm being told that they will not do anything else and that i need to pay a storage fee for the motorhome or it will be disposed of. Or pay the huge some of money to get my vehicle back! Keep in mind i did ask from day one for it to be towed home, and then they lured me in with this great offer if it being repaired at no extra cost to me! Only for it to go horribly wrong!
PLEASE ANY HELP OR ADVISE WOULD BE APPRECIATED as i'm getting nowhere at all with RAC UK or EU and being told that this is it! Surely there is something i can do? How can they leave me in the lurch like this? My beautiful motorhome is worth well over ten grand! I cant lose it to this error on RAC's behalf surely?
Mike brown
I'm a new member here but thought i'd join up as i want some advice and i also want to share my story to hopefully stop anyone else from being burned by the RAC
So my story.
I became a member with the RAC and took the full package for my Motorhome for UK and Europe. I paid £162.00 for my membership.
Me and my buddy tom went away in my toyota motorhome to Denmark copenhagen our first stop, We visited the beautiful city and then was heading south Germany bound to continue our travels. We sadly broke down near the town of Koge Denmark heading toward the ferry over to Germany. We lost power and had overheating and loads of smoke from the exhaust! The head gasket had blown! We called the RAC EU and after waiting from around 10.00am we finally were rescued at around 5 or 6pm after waiting all day! they towed my motorhome to the local toyota garage just as it was closing! we left that there and stayed in a local hotel. Then the next day was told our motorhome was too big for the garage, at this point then it was the weekend and was told we would not have any joy till monday!
So we made the decision to fly home at our cost and deal with the motorhome from the UK, after that ordeal we just wanted to go back!
Ok so the motorhome was then towed to another garage near by! where our fears were confirmed, Blown headgasket.
At this point i asked for the vehicle to be rapatriated. They went away and made a decision and came back with a yes but also offered to fix the blown engine at no cost to myself.
So then..... A few days later i get a call saying sorry it turns out that there is more damage than first thought to the engine (the cylinder head was blown also) and i now owe them £3000.00 if i wish to have the engine fixed as more money is needed to fix it and they spent my budget for the repair work already done and the towings already recieved. or £2500.00 to have it repatriated home. keep in mind now a few days earlier i was told that a tow home or full engine repair would be taken care of at no extra cost to me!
As you can imagine this was horrible news especially as i don't have the money! and i felt let down and that promises of no cost to me had been broken!
Now i'm being told that they will not do anything else and that i need to pay a storage fee for the motorhome or it will be disposed of. Or pay the huge some of money to get my vehicle back! Keep in mind i did ask from day one for it to be towed home, and then they lured me in with this great offer if it being repaired at no extra cost to me! Only for it to go horribly wrong!
PLEASE ANY HELP OR ADVISE WOULD BE APPRECIATED as i'm getting nowhere at all with RAC UK or EU and being told that this is it! Surely there is something i can do? How can they leave me in the lurch like this? My beautiful motorhome is worth well over ten grand! I cant lose it to this error on RAC's behalf surely?
Mike brown