I found this forum whilst researching if I was alone in suffering poor service from the RAC. It would seem I am not. Poor quality breakdown service. Even poorer customer service. I can't wait for my day in court. 'How did we do?' where do I start?
On 13/10/14 my partner called the RAC to attend our transit luton B324VKJ as the offside front wheel bearing had failed. A patrol arrived in good time. He confirmed the failure and booked a recovery. Four hours later the first truck arrived. The driver announced our van was too big for his 7.5 ton Daf LF. He called for another truck. Ten hours after the
first call another Daf LF recovery truck arrived. During the recovery, the RAC's truck failed (or was badly operated). This threw the van sideways, resulting in the loss of the petrol in the van and huge damage to the van's structure. The van was in business use and had to be replaced quickly. To keep costs low I bought a cheap van as it
was far cheaper than renting. Watching the whole drama damaged my mental health, to the extent of my needing therapy. Industry standard is that, if a casualty vehicle is
loaded, liability rests with the operating recovery company. Despite this, the RAC will not accept liability. I also refer to Supply of Goods and Services Act 1982 section 13.
I am now a member of the AA. In the past year I have actually had some damage done by the AA too. They offered payment for the damage 48 hours later. On two further occasions I have been given compensation for massive waiting time as regards the arrival of a recovery truck. Now that's service.
I am fully expecting ops to come on here to say 'sorry to hear this' and fob me off some more. Well sorry my patience has now worn thin and I look forward to my day in court!
On 13/10/14 my partner called the RAC to attend our transit luton B324VKJ as the offside front wheel bearing had failed. A patrol arrived in good time. He confirmed the failure and booked a recovery. Four hours later the first truck arrived. The driver announced our van was too big for his 7.5 ton Daf LF. He called for another truck. Ten hours after the
first call another Daf LF recovery truck arrived. During the recovery, the RAC's truck failed (or was badly operated). This threw the van sideways, resulting in the loss of the petrol in the van and huge damage to the van's structure. The van was in business use and had to be replaced quickly. To keep costs low I bought a cheap van as it
was far cheaper than renting. Watching the whole drama damaged my mental health, to the extent of my needing therapy. Industry standard is that, if a casualty vehicle is
loaded, liability rests with the operating recovery company. Despite this, the RAC will not accept liability. I also refer to Supply of Goods and Services Act 1982 section 13.
I am now a member of the AA. In the past year I have actually had some damage done by the AA too. They offered payment for the damage 48 hours later. On two further occasions I have been given compensation for massive waiting time as regards the arrival of a recovery truck. Now that's service.
I am fully expecting ops to come on here to say 'sorry to hear this' and fob me off some more. Well sorry my patience has now worn thin and I look forward to my day in court!