It sounds as if RAC get quite a few posts from disaffected folk but there is another side.
Following several years of never requiring the services of RAC I had cause to use them twice in 48 hours. Both times the response was exemplary and the more so because I was on holiday at the time.
The emergency phone was answered within seconds and the menu options were easy to access. The operator took details accurately and advised me of the waiting times which turned out to be very accurate both times. The technician also phoned when he was was just a few minutes away.
The two technicians who attended were personable and explained what needed to be done. They also gave helpful tips along the way.
Yes, the battery replacement was a bit expensive, but a five year guarantee was emailed to me the following day. I was offered a tow to a parts dealer on the second breakdown, the new part was fitted for me and I was given directions on how best to continue my journey.
All-in-all an excellent service was provided and I was relieved to say my subscription was up to date.
Well done by all concerned.
Following several years of never requiring the services of RAC I had cause to use them twice in 48 hours. Both times the response was exemplary and the more so because I was on holiday at the time.
The emergency phone was answered within seconds and the menu options were easy to access. The operator took details accurately and advised me of the waiting times which turned out to be very accurate both times. The technician also phoned when he was was just a few minutes away.
The two technicians who attended were personable and explained what needed to be done. They also gave helpful tips along the way.
Yes, the battery replacement was a bit expensive, but a five year guarantee was emailed to me the following day. I was offered a tow to a parts dealer on the second breakdown, the new part was fitted for me and I was given directions on how best to continue my journey.
All-in-all an excellent service was provided and I was relieved to say my subscription was up to date.
Well done by all concerned.