Hi,
Called you guys our for a breakdown of my Nissan xtaril which I reported at the time of call out was a transmission issue and no point sending a man in a van needed recovery.
Been there before 3 years ago which took 4 hrs to recover, poor service that time but recent experience much worse.
Call in at 8pm broken down on entry road to M56 in a dangerous position family in car on the way too holidays, was eventually recovered and taken home at 3am the following day, just not good enough and more official complaint to follow.
Also not a single call from HQ at all during the 7hr wait, again v poor.
Not a happy customer.
The only plus for the experience was the guys who attended callout and recovery car who were very good, cant say same for customer service.
This was a breakdown on entry road on a tight bend, so high priority I would have thought, obviously not.
Called you guys our for a breakdown of my Nissan xtaril which I reported at the time of call out was a transmission issue and no point sending a man in a van needed recovery.
Been there before 3 years ago which took 4 hrs to recover, poor service that time but recent experience much worse.
Call in at 8pm broken down on entry road to M56 in a dangerous position family in car on the way too holidays, was eventually recovered and taken home at 3am the following day, just not good enough and more official complaint to follow.
Also not a single call from HQ at all during the 7hr wait, again v poor.
Not a happy customer.
The only plus for the experience was the guys who attended callout and recovery car who were very good, cant say same for customer service.
This was a breakdown on entry road on a tight bend, so high priority I would have thought, obviously not.