I have had disgusting customer service from the rac, I have had ongoing jerking problems with my car for awhile now since last year, every time I call the rac they claim it's just a dead battery and they recharge the battery and advise everything is fine with the car, and then f it just breaks down on me again and again. Anyways most recent services from the rac has been disgraceful by far, on the 8th of March 2015 I called the rac as again the car was dead, I explained to the patrol guy that the car keeps jerking after abit of driving and then the engine management sign comes up, the patrol ignored all that and didn't bother checking anything else, he just claimed I require a new battery and put a new battery in which he charged me £90 , and said the cars fine it was just the battery without even checking anything else, so as he is the mechanic we took his word and we set off with the car to travel down south from newcastle to go luton, and driving down 60miles down the motorway the jerking starts the engine management sign comes up, and the car drops speed and came to a stop, the rac came after along time and could not fix the car, and made me pay £207 to get the car towed down 6hours later, the breakdown led to due to the rac not checking the car properly on the 8th of March and mis diagnosing the problem, which led to extra expense for me and led to my partner loosing a new job, as he could not get to his parents to collect his documents. The next day I called the rac again and waited around , ended up loosing a day at work, as the rac lied and said they have a patrol guy on the way, when I called back to ask where is the patrol the advisor had no record of any fallouts for me, then a customer care manager called and said the advisor made a mistake and he booked a call out for me on the 23rd Monday, so when the patrol guy came and managed to start the car, he advised it was not the battery and it was the ignition and blown fuse so that proved I was misdiagnosed on the 8th, even then the rac have been playing a blind eye, so again we were told that's the end of the problem, cars all fixed, so again we take the car on the motorway on the 20th March and breakdown again after 75miles again with the same problem, so again we get messed about by the useless rac phone advisors that can't do their job properly they just keep passing you pillar to post, I had to make several phone calls till we could be rescued, the break down happens at 8.20pm and we were not rescued about 3hours later, and again the could not fix the car on the roadside, so car had to be recovered home again , and the rac came back out again on the following Monday 23rd and could not fix it, and ended up taking us to a wrong garage, we asked him for a courtesy car which he said I'm not covered for, but when I came home and called membership they confirmed I have onward cover, so again expense for onward travel out my own pocket, the car was left stranded in the wrong garage for 3days as it was impossible to arrange anything with the useless staff, that kept diverting me to everywhere and anywhere, I asked to speak to a manager several times I kept getting told a manager will call me back, but no one called, the adviser confir,de to me on the phone on Thursday 26th they will call me and keep me updated, on Friday I called back and again couldn't get no answers,and then eventually after speaking to 5different advisors we got told that it has been moved to a different garage, so they failed to keep us informed, and we have had to chase them about nonstop, then they drop the bombshell of saying they can't cover the parts and labour and I had to pay £257 for parts and labour, for just a spark plug change and coil, which they did not check properly, I have full personal, parts labour nd garage cover, so I have been messed about so much, the rac guy on the 23rd caused further problems to the car as he mixed up the fuses, but the rac are trying to keep the mistakes quiet and trying to charge as much as they can, I have put in a formal complaint for the customer service as well as the lack of their knowledge, the advisors on the phone are so unhelpful, I will be sending my story to watchdog, I encourage any else that has had poor service from rac to do the same, they need to start providing a good service and start admitting to their mistakes. Their mistake has cost me over £500 which is not a little amount of cash.
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