Good weather, well above zero, dry, first Monday in January .
My son breaks down at 1615, calls his insurer Aviva who have an arrangement with the RAC
RAC suggest 1- 2 hours
One hour later RAC update to say another 1-2 hours
One hour later RAC update to say they have subcontracted it to Westbourne ?sp
Westbourne update to 3-4 hours FROM THE TIME OF SUBCONTRACTING
IT LOOKS LIKE 2200 - 2300 IS THE ATTENDANCE TIME - making it a total of 6-7 hours
RAC Feedback? Useless, and in diplomatic terms, not transparent. Bluntly - bordering a tad of dishonesty and fraudulence, perhaps it is just awful service.
I am separate member and past experience has been good. Why has the standard fallen off the plot I wonder?
For sure in my business, I would be out of business if that was the standard of response.
My son breaks down at 1615, calls his insurer Aviva who have an arrangement with the RAC
RAC suggest 1- 2 hours
One hour later RAC update to say another 1-2 hours
One hour later RAC update to say they have subcontracted it to Westbourne ?sp
Westbourne update to 3-4 hours FROM THE TIME OF SUBCONTRACTING
IT LOOKS LIKE 2200 - 2300 IS THE ATTENDANCE TIME - making it a total of 6-7 hours
RAC Feedback? Useless, and in diplomatic terms, not transparent. Bluntly - bordering a tad of dishonesty and fraudulence, perhaps it is just awful service.
I am separate member and past experience has been good. Why has the standard fallen off the plot I wonder?
For sure in my business, I would be out of business if that was the standard of response.
