I broke down near Oxford with the car engulfed in smoke. Two fire engines and the highways agency arrived.
I called the RAC to inform them that I was stuck at the side of the motorway with my wife and 3 month old baby. I was told i was priority and relay would arrive within 30 minutes.
It was over an hour until a van turned up, following me having to make another call to see where the relay was.
When the relay arrived it was a vehicle with only two seats despite me having informed the RAC that i was with my wife and baby and therefore needed a vehicle that could hold a baby seat. It was also unable to tow my car, which is an automatic - something else that i informed the RAC over the telephone.
My wife and baby were taken to a nearby service station and i was told i would be picked up shortly by a truck with a flatbed in order to move my car.
I was left waiting for a further four hours by the side of the motorway despite frequent calls to the RAC to see where my relay was. I was told on two occasions that it would be 30 minutes more.
Meanwhile my wife was left at the services with our luggage and baby paraphernalia all that time, unable to go to the restroom or baby changing room as well as being unable to get any kind of refreshment due to being unwilling/unable to leave our luggage etc unmanned.
When relay finally arrived it was again unsuitable. While it was a flatbed truck, it could only hold two passengers - again despite the RAC being made aware of the fact that my wife and I had a baby with us.
I was taken from the motorway to the services to discover my wife and baby distressed and hungry, but left to wait a further 45 minutes for a third relay truck - this one with a flatbed and enough seats for the three of us.
Needless to say I am not happy with the level of service i received from the RAC.
What's more, I was informed by the relay mechanic that there would have been little warning that my turbo would go. Yet my RAC warranty has refused to pay to repair the damage, claiming it was my responsibility, despite the car having a sufficient service history to meet the requirements of my warranty agreement.
When I complained about the matter, I was informed that the car is "nine years old" and therefore such things should be expected.
If this is the case, I question why I have paid £250 a year for three years for a warranty that refuses to pay for damage to a nine-year old car. This is clearly a case of a policy being mis-sold.
I have been left without a car for nearly a month now, which has impacted upon my ability to get to work.
It is unacceptable that I should have been left for so long (7 days) while the initial claim was assessed. It took several phone calls from myself and the garage looking after the car before I finally got a response from the RAC, which was to decline my claim.
I will be seeking remuneration through the financial ombudsman over the level of service I have received as well as the fact that I have been mis-sold a policy.
Meanwhile I am still without a car and unable to go to work while I am left to dispute my claim.
Today I have just been informed by the garage that the turbo that the RAC returned this morning is not the turbo he sent to there assessors, luckily he took precautions in case this happened.
I called the RAC to inform them that I was stuck at the side of the motorway with my wife and 3 month old baby. I was told i was priority and relay would arrive within 30 minutes.
It was over an hour until a van turned up, following me having to make another call to see where the relay was.
When the relay arrived it was a vehicle with only two seats despite me having informed the RAC that i was with my wife and baby and therefore needed a vehicle that could hold a baby seat. It was also unable to tow my car, which is an automatic - something else that i informed the RAC over the telephone.
My wife and baby were taken to a nearby service station and i was told i would be picked up shortly by a truck with a flatbed in order to move my car.
I was left waiting for a further four hours by the side of the motorway despite frequent calls to the RAC to see where my relay was. I was told on two occasions that it would be 30 minutes more.
Meanwhile my wife was left at the services with our luggage and baby paraphernalia all that time, unable to go to the restroom or baby changing room as well as being unable to get any kind of refreshment due to being unwilling/unable to leave our luggage etc unmanned.
When relay finally arrived it was again unsuitable. While it was a flatbed truck, it could only hold two passengers - again despite the RAC being made aware of the fact that my wife and I had a baby with us.
I was taken from the motorway to the services to discover my wife and baby distressed and hungry, but left to wait a further 45 minutes for a third relay truck - this one with a flatbed and enough seats for the three of us.
Needless to say I am not happy with the level of service i received from the RAC.
What's more, I was informed by the relay mechanic that there would have been little warning that my turbo would go. Yet my RAC warranty has refused to pay to repair the damage, claiming it was my responsibility, despite the car having a sufficient service history to meet the requirements of my warranty agreement.
When I complained about the matter, I was informed that the car is "nine years old" and therefore such things should be expected.
If this is the case, I question why I have paid £250 a year for three years for a warranty that refuses to pay for damage to a nine-year old car. This is clearly a case of a policy being mis-sold.
I have been left without a car for nearly a month now, which has impacted upon my ability to get to work.
It is unacceptable that I should have been left for so long (7 days) while the initial claim was assessed. It took several phone calls from myself and the garage looking after the car before I finally got a response from the RAC, which was to decline my claim.
I will be seeking remuneration through the financial ombudsman over the level of service I have received as well as the fact that I have been mis-sold a policy.
Meanwhile I am still without a car and unable to go to work while I am left to dispute my claim.
Today I have just been informed by the garage that the turbo that the RAC returned this morning is not the turbo he sent to there assessors, luckily he took precautions in case this happened.